Omni channel cloud base call center (contact center) solutions
Product/Service Description
Omni channel cloud base call center (contact center) solutions
Implement the call center with building stable, scalable, and open platform. Initialize customer information, device information back-end core platform management functions. Agent can implement requesting records, billing, enquiry feedback, etc.
Realize the full Media Customer Service Center function (WeChat, Facebook, Line).
implement action applications, business processes through the mobile phone and optimize business turnover. Process integrity corresponding to traceable flow.
Import artificial intelligence (AI) applications.
Build a complete product, business knowledge base”C Part of the business function goes through the artificial intelligence AI Installation completed and increase call center efficiency.

     DCS Networks Co., Ltd.
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